Claims & Returns
Please note: DO NOT SHIP RETURN MERCHANDISE without a Return Merchandise Authorization (RMA). IT WILL BE DISCARDED /DONATED and NO CREDIT WILL BE APPLIED TO YOUR ACCOUNT.
All Claims must be submitted within fifteen (15) days from the delivered date.
Wrong Size and Buyer's Remorse - We do not accept returns for sizing issues or buyer's remorse.
Resellers are encouraged to accept returns to their own address and simply sell it in a discount section of their website. This enables resellers to offer longer return policies and less customer hassle.
Shortage - Claims for products billed but not received are subject to review and verification by U.S. Retail Products Inventory Control department.
Undelivered Packages – U.S. Retail Products will issue a refund for lost in transit shipments that are not delivered to the final destination. U.S. Retail Products will not issue a refund for packages where a delivery confirmation has been received from the shipping carrier. U.S. Retail Products does not utilize Signature Delivery service option on orders shipped within the United States. A package may be declared lost in transit if tracking shows no movement after 5 business days.
Damaged Claims – All damage claims must be accompanied by digital photograph and details describing the damage.
Manufacturer Defects – U.S. Retail Products will issue a refund for a defect claim such as a missing safety seal or no label. Quality complaints due to taste, touch or smell should be reported to the manufacturer for a warranty claim.
Expired Inventory – All claims for expired inventory must be accompanied with the Expiration Date. U.S. Retail Products will not issue a refund for expired merchandise if the order was shipped within 30 or more days from the “best by” date.
Product Image Not Matching Product - U.S. Retail Products is not responsible for new product labeling where the image in the product feed or ordering portal is not the exact version the consumer receives. If the UPC number is kept the same then no significant changes to the product have been made and no claim will be honored.
Melt - U.S. Retail Products is not responsible for products that may melt in transit such as, but not limited to, chocolate bars or gummy vitamins. U.S. Retail Products does not ship with ice packs or any special packaging to cool the products in transit. Reseller's are advised to not sell any items that are prone to melting in transit in the summer months.
Mis-Picks - Claims for wrong product shipped are subject to review by U.S. Retail Products Inventory Control department. The UPC number from the item received is required. U.S. Retail Products will notify Reseller if a USPS return label or UPS call tag will be issued for the wrong item(s) received for return shipment at U.S. Retail Products expense.